Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last Updated: April 4, 2026
1. Introduction
Welcome to Homesta Cars ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services in Istanbul, Turkey.
By using our services, visiting our website, or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services.
Personal Information
- Full name and date of birth - Contact information (email address, phone number, address) - Driver's license details and identification documents - Passport or national ID information for international customers - Emergency contact information
Rental Information
- Rental dates, pickup and return locations - Vehicle preferences and rental history - Special requests or accommodations
Payment Information
- Credit/debit card details - Billing address - Transaction history and invoices
Technical Information
- IP address and browser type - Device information - Website usage data and analytics - Location data (with your consent)
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Processing and managing your car rental reservations - Verifying your identity and driving eligibility - Communicating with you about your rentals - Providing customer support and assistance
Payment Processing
- Processing rental payments and deposits - Managing refunds and billing inquiries - Fraud prevention and security verification
Legal Compliance
- Complying with Turkish traffic and rental regulations - Maintaining records as required by law - Responding to legal requests and court orders - Insurance and liability purposes
Service Improvement
- Analyzing usage patterns to improve our services - Personalizing your experience - Sending promotional offers and updates (with your consent) - Conducting customer satisfaction surveys
4. Payment Security
At Homesta Cars, we take payment security seriously and implement industry-standard measures to protect your financial information.
Security Measures
- All payment transactions are encrypted using SSL/TLS technology - We comply with PCI-DSS (Payment Card Industry Data Security Standard) - Credit card information is processed through secure, certified payment gateways - We do not store full credit card numbers on our servers
Payment Methods
- We accept major credit and debit cards (Visa, Mastercard, American Express) - Cash payments are accepted at our Istanbul locations - Bank transfers for corporate accounts
Deposits and Holds
- A security deposit may be placed on your card during the rental period - Deposits are released within 7-14 business days after vehicle return - You will be notified of any charges before they are processed
Billing Inquiries
Contact our finance team at info@homestacars.com for any payment-related questions.
6. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We share information with trusted partners who assist us in operating our business, including: - Payment processing companies - Insurance providers - Vehicle maintenance services - IT and cloud service providers
Legal Requirements
We may disclose your information when required by law or in response to: - Court orders and legal processes - Government requests - Protection of our legal rights - Emergency situations involving public safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent
We may share your information for other purposes with your explicit consent.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.
Retention Periods
- Rental records: 10 years (as required by Turkish commercial law) - Payment records: 10 years (for tax and accounting purposes) - Marketing preferences: Until you withdraw consent - Website analytics: 26 months
Data Deletion
You may request deletion of your personal data by contacting us. Please note that some information must be retained for legal compliance.
8. Your Rights
Under Turkish Law on Protection of Personal Data (KVKK) and GDPR (for EU residents), you have the following rights:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
You can request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing
You can request that we limit how we use your data.
Right to Data Portability
You can request your data in a structured, machine-readable format.
Right to Object
You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent
You can withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the information provided below.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include
- Encryption of data in transit and at rest - Secure access controls and authentication - Regular security assessments and audits - Employee training on data protection - Physical security at our office locations
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
10. International Data Transfers
Homesta Cars operates primarily in Istanbul, Turkey. If you access our services from outside Turkey, please be aware that your information may be transferred to and processed in Turkey.
We ensure that any international data transfers comply with applicable data protection laws and that appropriate safeguards are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
**Homesta Cars**
info@homestacars.com
Phone/WhatsApp
+90 507 539 1699
Office Locations
- Sisli Branch, Istanbul - Kayasehir Branch, Istanbul
Business Hours
Monday - Friday: 08:00 - 22:00 Saturday - Sunday: 09:00 - 20:00 WhatsApp available 24/7
We aim to respond to all inquiries within 48 hours.
Questions about your privacy?
We're here to help. Contact our team for any privacy-related inquiries.